General Terms of Service

Last Updated: 09/27/2026

1. Subscription Orders

When you enroll in a Chowdy subscription, you authorize Chowdy to automatically process payment for your selected dog food products and delivery frequency.

Your subscription will continue at the selected frequency until you cancel or pause it. The price, quantity, delivery frequency, and other applicable terms will be displayed at checkout before you complete your subscription.

By placing a subscription order, you agree to these Subscription & Delivery Terms.

2. Automatic Renewal & Payment

Your subscription will automatically renew at the frequency selected at checkout.

Your payment method will be charged automatically when your next order is processed. If the price of your subscription changes, we will provide notice of the change before the new price is charged.

You are responsible for maintaining a valid payment method and ensuring that your billing information is accurate and up to date.

If a payment is declined, we may attempt to process the payment again and may delay or cancel the associated order until payment is successfully received.

3. Managing Your Subscription

You may manage your subscription through your Chowdy customer account, including:

• Changing your delivery frequency

• Adjusting your order quantity

• Updating your delivery address

• Updating your payment method

• Skipping an upcoming delivery

• Pausing your subscription

• Canceling your subscription

Changes must generally be made before the cutoff time displayed in your account or subscription confirmation for the upcoming order.

Once an order has entered processing or been prepared for delivery, changes may not be possible for that order.

4. Cancellation

You may cancel your subscription at any time without a cancellation fee.

Cancellation will prevent future recurring orders from being placed. Cancellation does not automatically cancel an order that has already been processed or prepared for delivery.

To cancel, use the cancellation option in your customer account or contact us at howdy@chowdypet.com.

5. Skipping or Pausing Deliveries

You may skip or pause upcoming deliveries through your customer account.

Any applicable cutoff deadlines will be displayed when you manage your subscription. If a delivery has already entered processing, the skip or pause may not apply to that order.

6. Delivery

We currently deliver to eligible addresses within our designated delivery area.

Delivery dates are estimates and may occasionally change due to weather, holidays, vehicle issues, delivery volume, or other circumstances outside our reasonable control.

Customers are responsible for providing an accurate and accessible delivery address.

If you will not be home, you are responsible for ensuring that the delivery location is appropriate for receiving and storing refrigerated or frozen dog food.

7. Food Storage

Because Chowdy products may contain fresh ingredients, customers are responsible for promptly storing food according to the storage instructions provided with their order.

Customers should refrigerate or freeze products as directed and should not feed food that has been improperly stored or that appears spoiled.

8. Missed or Failed Deliveries

If a delivery cannot be completed because of an incorrect address, inaccessible location, failure to provide appropriate delivery instructions, or other circumstances attributable to the customer, additional delivery charges may apply.

If Chowdy is unable to complete a delivery because of circumstances within our control, we will work with the customer to arrange a replacement delivery or other appropriate resolution.

9. Product Availability

Occasionally, a product or ingredient may become temporarily unavailable. If this occurs, Chowdy may contact you regarding available alternatives, a revised delivery date, or a refund or credit.

We will not substitute a product without your approval when the substitution would materially change the product or order.

10. Price Changes

Chowdy may change subscription prices from time to time due to changes in ingredient, packaging, delivery, labor, or other operating costs.

If a price change will affect your recurring subscription, we will provide notice before the new price is charged.

Your continued subscription after the effective date of the price change constitutes acceptance of the updated subscription price, subject to applicable law.

11. Refunds & Credits

If you receive an incorrect, damaged, or otherwise defective order, please contact us at the email below within 24 hours of delivery and provide your order number and, when applicable, photographs of the issue.

We may provide a replacement, refund, account credit, or other appropriate resolution depending on the circumstances.

Refunds are generally returned to the original payment method.

12. Customer Responsibility

Customers are responsible for ensuring that:

• The selected product is appropriate for their dog.

• Delivery and contact information remains accurate.

• Food is properly stored after delivery.

• Their dog is monitored for any adverse reaction to a new food.

Chowdy products are intended for dogs and should be used according to the feeding and storage instructions provided with the product.

13. Subscription Renewal Notices

For subscriptions subject to automatic renewal requirements, Chowdy will provide any notices required by applicable law regarding upcoming renewals, billing, material changes to subscription terms, and cancellation procedures.

14. Changes to These Terms

We may update these Terms of Service from time to time. If we make a material change that affects your existing subscription, we will provide notice as required by applicable law.

The most current version will be available on our website.

15. Contact Us

Questions about your subscription or delivery?

Chowdy
Email: howdy@chowdypets.com
Website: chowdypets.com